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Cancellation & Refund Policy

Touch MediaWorks Ltd | BrandLift may, but are under no obligation to, honor requests for refunds for the following reasons: Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://brandlift.pro may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item; Download issues: You have problems that prevent you from downloading the product. Touch MediaWorks Ltd | BrandLift recommends that you contact the support team for your browser provider, as Touch MediaWorks Ltd | BrandLift ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network; Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request; Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. Web Design Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Touch MediaWorks Ltd | BrandLift and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. eCommerce & Web Development Payments for custom web development including eCommerce projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Touch MediaWorks Ltd | BrandLift and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Touch MediaWorks Ltd | BrandLift reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.
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